Frequently asked questions and Answers

Here you can find the most asked questions and answers by consumers for this website.

General Questions

What are the payment options if I wish to place an order?

You can use Credit Card, Paypal, or International Debit card to purchase items.

How do I contact Dental Laboratory Supply?

Contact us here, or you can send a direct WhatsApp Message via clicking on the green floated icon in the right bottom corner of the screen. We are available by phone or online chat Time excluding holidays, or you can email us any time at

Can I buy from any supplied category?

Yes, all products are available for purchase.

Does the website sell dental lab equipment?

Yes, call +86 15514831900, and ask to speak to our equipment specialists or set up an appointment to visit one of our showrooms.

How do I track my order?

We have an order tracking facility on the website. You can browse your account setting, and there is an option to track your orders

How do I ensure that I associate with a company that provides prompt after-sales service?

Good service is as important as good quality of products. Therefore, before purchasing any equipment, you must check the company’s service policy. You must also examine the company’s service network and engineers.

When will my order ship?

Dental Laboratory Supply strives to maintain it’s 2-3 business day average time-to-ship. Please read our Terms & Conditions for details.

Can I return a product?

Returns may be accepted by our return policy. Walk-in returns are available weekdays excluding holidays.

How can I place orders?

In addition to ordering online, you can call your order at +86 15514831900, or You can email us your order, visit, or use our WhatsApp Chat

Does the website sell dental lab supplies?

Yes, call and ask to speak to our lab department or visit

When purchasing equipment for my dental lab, which company should I consider?

You have to consider companies that specialize in dental lab products. A company that is committed to the production of dental equipment and has been in the business for years should be your only choice. It is important for product quality as well as service. You should also check if the company is professionally managed and the top management indulges in client communication and client requirements.

Website Account FAQ

How do I set up a new online login?

Visit the login/Register page and follow the prompts to set up your account, or contact customer service.

You can use your social(Google, Twitter, Facebook) account to create a new account.

How do I change my password?

If you know your login, you can change your password at any time by logging into your account and visiting the password page.

If you have forgotten your current password, visit the Forgot your Password page

Enter the account number, email address and phone number associated with your account and your password will be emailed to you. You can also contact us if you need additional assistance.

I forgot my account number. How can I log in?

Contact Us and we will help you retrieve your account number.

How do I update my email address or add email addresses?

To change the email address you need to sign in to your personal account or contact Dental Supply customer support

How do I change my shipping address?

To change your shipping address, call us at +86 15514831900 and ask to speak to the accounting department.

Ordering FAQs

How do I get assistance with my order?

Contact the support team during normal business hours by calling +86 155148 31900 or emailing

Website Account FAQ

How much does the shipping cost?

Shipping costs vary per item sold depending on product weight and travel distance.

Large heavy cases of disposable goods, equipment, hazardous and refrigerated items, and for shipments delivered to residential addresses may incur additional charges. Expedited shipping is also available at an additional cost.

Is there a minimum order size?

No, You can order product as per the website mention

Will all of my items arrive in one shipment?

As products are sourced from different suppliers, you may receive multiple shipments depending on the items you select.

How can I change or cancel an order I placed online?

Please call our main office at +86 155148 31900 immediately. All online orders are processed within 1 day of when they are placed, so you need to call immediately and speak directly to our customer service department to make any changes to your order.