Frequently asked questions and Answers

Here you can find the most asked questions and answers by consumers for this website.

General Questions

You can use Credit Card, Paypal, or International Debit card to purchase items.

Contact us here, or you can send a direct WhatsApp Message via clicking on the green floated icon in the right bottom corner of the screen. We are available by phone or online chat Time excluding holidays, or you can email us any time at

Yes, all products are available for purchase.

Yes, call +86 15514831900, and ask to speak to our equipment specialists or set up an appointment to visit one of our showrooms.

We have an order tracking facility on the website. You can browse your account setting, and there is an option to track your orders

Good service is as important as good quality of products. Therefore, before purchasing any equipment, you must check the company’s service policy. You must also examine the company’s service network and engineers.

Dental Laboratory Supply strives to maintain it’s 2-3 business day average time-to-ship. Please read our Terms & Conditions for details.

Returns may be accepted by our return policy. Walk-in returns are available weekdays excluding holidays.

In addition to ordering online, you can call your order at +86 15514831900, or You can email us your order, visit, or use our WhatsApp Chat

Yes, call and ask to speak to our lab department or visit

You have to consider companies that specialize in dental lab products. A company that is committed to the production of dental equipment and has been in the business for years should be your only choice. It is important for product quality as well as service. You should also check if the company is professionally managed and the top management indulges in client communication and client requirements.

Website Account FAQ

Visit the login/Register page and follow the prompts to set up your account, or contact customer service.

You can use your social(Google, Twitter, Facebook) account to create a new account.

If you know your login, you can change your password at any time by logging into your account and visiting the password page.

If you have forgotten your current password, visit the Forgot your Password page

Enter the account number, email address and phone number associated with your account and your password will be emailed to you. You can also contact us if you need additional assistance.

Contact Us and we will help you retrieve your account number.

To change the email address you need to sign in to your personal account or contact Dental Supply customer support

To change your shipping address, call us at +86 15514831900 and ask to speak to the accounting department.

Ordering FAQs

Contact the support team during normal business hours by calling +86 155148 31900 or emailing

Website Account FAQ

Shipping costs vary per item sold depending on product weight and travel distance.

Large heavy cases of disposable goods, equipment, hazardous and refrigerated items, and for shipments delivered to residential addresses may incur additional charges. Expedited shipping is also available at an additional cost.

No, You can order product as per the website mention

As products are sourced from different suppliers, you may receive multiple shipments depending on the items you select.

Please call our main office at +86 155148 31900 immediately. All online orders are processed within 1 day of when they are placed, so you need to call immediately and speak directly to our customer service department to make any changes to your order.